Chicago Infectious Disease Physicians

Legal

Privacy Policy

How Chicago Infectious Disease Physicians (“CIDP,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our website (www.chicagoidphysicians.org), our Facebook page (facebook.com/chicagoid), and our Chicago, IL based medical practice.

Last updated: June 18, 2026

1. Introduction

This Privacy Policy explains how we handle information when you visit this website, interact with our Facebook page, contact us, or interact with our practice. By using this website or engaging with our social media, you agree to the collection and use of information as described here. It does not replace the Notice of Privacy Practices that governs your protected health information.

2. Protected Health Information (HIPAA)

As a healthcare provider, our use and disclosure of your protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws, and is described in our separate Notice of Privacy Practices. This website, our automated conversation agents, and our social media pages are not intended for the submission of detailed medical information. Please do not send PHI, test results, or sensitive health details through website forms, AI chat interfaces, social media messages, or unencrypted email. To discuss your care, call us at (708) 808-CIDP.

3. Information We Collect

We may collect the following categories of information:

  • Information you provide: When you call, email, or otherwise contact us, you may share your name, contact details, and the contents of your message.
  • Telephony and Communications Data: Our phone systems utilize Zoom Workplace. When you call us, we may collect metadata such as your phone number, call duration, and standard communication logs.
  • AI Conversation Agent Data: Our Contact Us page features an automated conversation agent powered by Elevenlabs. If you interact with this agent to book an appointment or ask general questions, we collect the chat transcripts, audio data, and any personal details you choose to share. Please note that this agent relies on specific training files (including WebMD) to provide general information and is not a substitute for professional medical advice.
  • Appointment and scheduling information: Information you provide when requesting or scheduling an appointment through our staff, our phone system, or our automated agent.
  • Social media information: Information you choose to share when interacting with us on our Facebook page (facebook.com/chicagoid), such as your profile name, comments, and direct messages.
  • Automatically collected information: Like most websites, we (and our service providers) may collect technical data such as IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.

4. How We Use Information

  • To respond to your inquiries and provide and coordinate care and services.
  • To schedule, confirm, and manage appointments and communications.
  • To operate, maintain, secure, and improve our website, social media presence, AI communication tools, and services.
  • To comply with legal, regulatory, and professional obligations.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences and to understand how visitors use the site. We may use analytics services that collect aggregated, non-identifying usage data. You can usually adjust your browser settings to refuse cookies; some site features may not function properly if you do.

6. How We Share Information

We do not sell your personal information. We may share information:

  • With service providers who perform functions on our behalf under appropriate confidentiality obligations. This includes our telephony provider (Zoom Workplace), our AI communications provider (Elevenlabs), and the infrastructure providers hosting our static web codebase and content management services (such as GitHub, Astro, and Keystatic Cloud).
  • As required to provide and coordinate care, consistent with HIPAA and our Notice of Privacy Practices.
  • When required by law, subpoena, or other legal process, or to protect the rights, safety, and security of our patients, staff, or the public.
  • In connection with a business transition, such as a merger or reorganization, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links and Services

Our operations rely on third-party platforms that we do not strictly control. We are not responsible for the independent privacy practices of these entities, which include Facebook (when you visit facebook.com/chicagoid), Zoom Workplace, Elevenlabs, and our web hosting infrastructure. We encourage you to review their specific privacy policies.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your information, including the right to access, correct, or request deletion of certain data. Rights concerning your protected health information are described in our Notice of Privacy Practices. To make a request, contact us using the details below.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. Care for minor patients is arranged through a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the “Last updated” date above.

12. Contact Us

If you have questions about this Privacy Policy, contact us: